Frequently Asked Questions

Prepare Tax Returns (Process 1095 Forms)

I received a warning on my Data Quality Report (DQR). Does that mean my data is wrong?
A warning on your Data Quality Report (DQR) does not mean there is an error with your employee data. R...
Why is the “Generate Tax Returns” button grayed out?
Before you can generate your tax returns, you must review and verify your Batch Detail Report and Client V...
Can I correct an error on my Employee Census report without resubmitting all of my data?
You can adjust the name, address, and Social Security number for individual employees using the Employee P...
Why can’t I delete “reported” batches?
Batches in a “reported” status cannot be deleted, because they have been used to create a 1095-C batch and...
My company is on a Self-Print plan. Should I still press the Send to Print button after approving my 1095-C forms?
No. If your contract says you will print your own 1095 forms, do NOT click the Send to Print button. Doing...
My Data Quality Report identified errors. How do I identify where those errors occurred?
A warning on your Data Quality Report indicates that there are possible discrepancies between your Plan in...
Why does my Client Verification Report (CVR) lists more plans than were offered this year?
The Client Verification Report lists all plans that have been created within the ACA Track system. Plans...
How do I correct a DOB error for a dependent?
If you have not yet generated your 1095-C file, you can delete your dependent batch and upload a new depen...
Why did I get a warning that we have no dependent data, when the dependent data is in the file we uploaded?
Your employee and dependent data must be uploaded separately, even if they are contained within the same ...
How Do I Correct an Employee's Address?
If you have already sent your 1095-C file for printing: You cannot update the address at this time. Howev...